Last Updated: February 20, 2025
Introduction
Baadshah Bhai Cinema ("we," "us," or "our") is an OTT streaming platform offering premium cinematic content through subscription plans. This Refund Policy outlines the conditions under which refunds may be issued for subscription payments.
Eligibility for Refunds
You may be eligible for a refund under these conditions:
- Technical Issues: If you experience persistent access issues due to our platform’s failure, unresolved after contacting support.
- Double Billing: If you are charged multiple times for the same subscription period due to an error.
- Trial Period: If you cancel within a promotional trial period (if applicable) and are still charged.
Non-Refundable Conditions
Refunds will not be issued in the following cases:
- Change of Mind: If you no longer wish to use the service after the subscription period begins.
- Content Preferences: If you are dissatisfied with the available content library.
- User Error: If you fail to cancel your subscription before the renewal date.
- Third-Party Payments: If purchased through app stores (e.g., Google Play, Apple App Store), where their refund policies apply.
Refund Process
To request a refund:
- Contact us within 7 days of the charge or issue at info@baadshahbhaicinema.com.
- Provide your account email, subscription details, and reason for the refund request.
- We will review your request and respond within 5 business days.
Approved refunds will be processed within 14 business days to your original payment method. For third-party purchases, contact the respective platform.
Subscription Cancellation
You may cancel your subscription at any time via your account settings. Cancellation takes effect at the end of the current billing cycle, with no pro-rata refunds for unused time.
Contact Us
For questions about this Refund Policy, reach out to us at:
Email: info@baadshahbhaicinema.com
Phone: 07968158380